Effective Date: October 13, 2026

Welcome to www.deucinstore.com, operated by deucin GmbH. This Refund and Returns Policy outlines the clear terms and conditions that apply to all returns, exchanges, and related requests for our full catalog of practical, space-saving home organization products, including bathroom shelves, kitchen organizer shelves, and all other small storage racks sold on our e-commerce platform. Our top priority is ensuring you receive high-quality, functional organizers that help you turn cluttered bathroom, kitchen, and living space corners into neat, cozy spots, and we have designed this policy to be fair, transparent, and consistent for every customer across all regions we serve.

By completing a purchase on our website and accepting delivery of your ordered products, you fully acknowledge that you have read, understood, and agreed to all the terms laid out in this policy. ‌We explicitly do not support or process any “refund only” requests under any circumstances, which means we will never issue a full or partial monetary refund to you without the return of the relevant physical product, as detailed clearly in the sections below.‌

1. Eligibility for Returns

To qualify for a valid return request, all of the following requirements must be met:

• You must submit your return request to our customer support team within 30 calendar days from the date you receive your deucin GmbH storage organizer. Any request submitted after this 30-day window will not be accepted for processing.
• The product you wish to return must be in its original, unused, resalable condition, with all original packaging, user manuals, accessories, and free gifts that came with the original order fully intact. Products that show obvious signs of installation, long-term use, intentional damage, scratches, or stains caused by improper operation, misuse, or accidental damage after delivery will not be eligible for return.
• We only accept return requests for products purchased directly through www.deucinstore.com. Items bought from unauthorized third-party resellers, second-hand platforms, or physical offline retail stores not affiliated with deucin GmbH do not fall under the coverage of this return policy.
• You are required to provide a valid order number, clear photos or short videos that show the current condition of the product you intend to return, as supporting materials when submitting your return application.

2. Strict No “Refund Only” Rule

deucin GmbH strictly prohibits and will never process any pure refund requests that do not involve the return of the corresponding physical product. Under no circumstances will we issue a full or partial monetary refund to customers who choose to keep our products while asking for a refund for any of the following reasons:

• You claim you no longer need or want the organizer after opening the package and taking possession of the product.
• You mention that the product does not fully match your personal aesthetic preference, but the item is not damaged and works completely as designed.
• You state that you cannot find a suitable installation spot or that the organizer does not fit your space after you have already unboxed the item, but there is no quality defect with the product itself.
• You do not want to go through the process of shipping the product back to our designated return address, but still request us to send you a full or partial payment refund.

All requests of this kind will be directly rejected by our support team. We only process monetary refunds after we have successfully received, inspected, and confirmed that your returned product meets all our return eligibility requirements outlined in this policy.

3. Standard Return Process

To start a valid return request that complies with our no-refund-only rule, you can follow these simple, clearly defined steps:

1. Contact our customer support team via email at [email protected] or call us at +49 511 80776577 within the 30-day return window, and provide your order number and proof of the product’s condition. Our team will review your application and send you a formal approval notification along with our designated return shipping address at Davenstedter Straße 200, 30455 Hannover, Germany within 3 working days.
2. Carefully pack the product you are returning into its original packaging, and make sure all included parts, accessories, and documents are placed safely inside the parcel. Ship the package back to the address we provided to you, and keep the valid tracking number of the return shipment for your own records.
3. Once our warehouse team receives your returned parcel, we will conduct a full, careful inspection of the product within 5 working days. If we confirm that the item meets all return eligibility conditions, you can choose between two options: an exchange for another model of home organizer from our store of equal or similar value, or store credit that you can use for any future purchase on www.deucinstore.com. Monetary refunds back to your original payment method will only be issued in very limited scenarios specified in Section 4 of this policy, after we complete the product inspection.
4. If your returned product fails the inspection because it is damaged, heavily used, or missing core parts, we will send the item back to you, and no refund or exchange will be provided.

4. Limited Circumstances for Refund After Product Return

The only scenarios where you can receive a monetary refund to your original payment method are the following, and all of them require you to send the product back to us first:

• The product you received has factory-level manufacturing defects that affect normal use, such as broken metal frames, cracked plastic parts that cannot be assembled, or missing core structural components that prevent the organizer from functioning as advertised.
• We incorrectly shipped the wrong product, different from the exact item you selected and paid for in your original order.
• The product you received is seriously damaged during the transit process, and the damage makes it impossible for you to use the organizer as intended.

After we receive and verify the returned defective or wrong item, the refund will be processed to your original payment account within 14 working days. Please note that any international return shipping fees you pay to send the product back to our warehouse will only be reimbursed by our team in the above listed defect/wrong item scenarios. For returns initiated by your personal change of mind, you will be responsible for covering all return shipping costs.

If you have any additional questions about this Refund and Returns Policy, you can always reach out to our team at any time using our contact information: deucin GmbH, Davenstedter Straße 200, 30455 Hannover, Germany, phone number +49 511 80776577, email [email protected]. Our support staff will respond to your inquiry as quickly as possible to assist you with any concerns about your order.